Login Book Appointment
Accessibility Statement | Vima Physiotherapy

Our Accessibility Commitment

At Vima Physiotherapy, we believe everyone deserves access to quality healthcare. We're committed to removing barriers and creating an inclusive environment for all patients.

Physical Accessibility

Our clinic is designed to be fully accessible:

Wheelchair Access

Wide doorways, ramps, and accessible treatment rooms

Accessible Parking

Designated parking spaces right by the entrance

Accessible Facilities

Disabled toilets and changing facilities

Automatic Doors

Easy access without needing to open doors

Clinic Features Checklist

Level access entry

No steps at main entrance

Adjustable treatment tables

Electric height adjustment for easy transfers

Accessible waiting area

Spacious with supportive seating options

Clear signage

High contrast, large font signage throughout

Communication Accessibility

We provide multiple ways to communicate to suit different needs:

Hearing Support

  • Written communication options
  • Quiet consultation rooms
  • Clear face visibility for lip reading
  • Email and text messaging

Visual Support

  • Large print forms and information
  • Audio description of exercises
  • High contrast environment
  • Tactile guidance where needed

Cognitive Support

  • Simple, clear explanations
  • Visual aids and diagrams
  • Step-by-step instructions
  • Extra time for appointments

Language Support

Access to interpreters for multiple languages

Easy-Read Materials

Simple language versions of all patient information

Visual Demonstrations

Video and picture-based exercise programs

Digital Access

Online booking and telehealth options

Home Visit Services

For patients who cannot visit our clinic, we offer comprehensive home visit services throughout Whanganui:

Full Assessment at Home

Complete physiotherapy assessment in your home environment

Home Safety Evaluation

Assessment of home environment for safety and accessibility

Equipment Setup

Help with setting up and using mobility aids at home

Carer Training

Training for family members and carers

Funding Support: Home visits are often covered by ACC or can be funded through disability support services. Contact us to discuss your options.

Assistive Technology

We work with various assistive technologies to support rehabilitation:

Digital Exercise Programs

App-based programs with video guidance

Interactive Therapy

Gamified rehabilitation exercises

Telehealth

Virtual consultations for ongoing support

Voice Control

Voice-activated exercise tracking

Contact & Communication

We offer multiple ways to contact us to suit different accessibility needs:

Phone

06 348 1234

TTY compatible

Text Message

027 123 4567

For non-urgent queries

Email

accessibility@vimaphysio.co.nz

Response within 48 hours

Video Call

Book online

NZ Sign Language available

Accessibility Standards

We adhere to the following standards and guidelines:

New Zealand Disability Strategy

Committed to implementing the strategy's principles

Web Content Accessibility Guidelines (WCAG) 2.1

Our website aims for AA compliance

Health and Disability Standards

NZ Health and Disability Services Standards

Ongoing Improvement: We regularly review and improve our accessibility features. Last review: February 4, 2026