Frequently Asked Questions
Do I need a referral to see a physiotherapist?
No, you do not need a referral to see a physiotherapist in New Zealand. You can book an appointment directly with Vima Physiotherapy.
Do you accept ACC patients?
Yes, Vima Physiotherapy is an ACC-registered provider. If your injury is covered by ACC, we can lodge or manage your ACC claim and apply the ACC subsidy to your treatment.
What conditions do you treat?
We treat a wide range of conditions including back and neck pain, sports injuries, post-surgical rehabilitation, work-related injuries, joint pain, muscle strains, and mobility issues.
How long is a physiotherapy appointment?
Initial appointments typically last 45–60 minutes. Follow-up sessions are usually 30–45 minutes depending on your condition and treatment plan.
What should I bring to my first appointment?
Please bring comfortable clothing, any relevant medical reports or imaging, your ACC claim number (if applicable), and your payment method.
How much does physiotherapy cost?
Fees vary depending on the type and length of treatment. ACC patients receive subsidised rates. Please contact us directly or visit our pricing page for current fees.
Can physiotherapy help prevent injuries?
Yes. Physiotherapy can help improve strength, flexibility, posture, and movement patterns, reducing the risk of future injuries.
Do you offer rehabilitation after surgery?
Yes, we provide structured rehabilitation programs following surgery to help restore strength, mobility, and function safely and effectively.
What happens if I need to cancel my appointment?
We ask that you provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may incur a fee.
Is my personal information kept confidential?
Yes. Vima Physiotherapy follows New Zealand privacy laws to ensure your personal and medical information is kept secure and confidential.
How do I book an appointment?
You can book an appointment by calling our clinic, booking online through our website, or visiting us in person.